Frequently Asked Questions

Summit 7 Marketing is a full-service digital agency offering a comprehensive range of solutions to help businesses grow online. Our core services include website design and development, eCommerce store creation, branding, digital marketing, and content strategy. Whether you need a once-off project or ongoing support, we tailor our services to meet your specific goals and budget.

Yes, we do. While we are proudly based in South Africa, our team works with clients across borders. We already serve clients based in Europe and Australia. Thanks to digital collaboration tools and flexible communication, we are able to deliver high-quality work to businesses anywhere in the world.

At Summit 7 Marketing, we are not industry-specific. We have already worked with clients in a wide variety of sectors, including retail, software, professional services, manufacturing, education, wine farms and clothing – to name a few. Our approach is simple: No matter your industry, we focus on understanding your business and crafting solutions that resonate with your target audience.

Absolutely. While many clients benefit from our integrated packages, we also offer standalone services. Whether you need a new website, a refreshed brand identity, or help with a specific campaign, we are happy to assist with individual projects.

The timeline depends on the scope and complexity of your website. A basic website may take 4 to 6 weeks, while more complex projects with custom features or eCommerce functionality can take much longer. We provide a clear project timeline after our detailed scoping and keep you updated throughout the process.

We specialise in custom website design that reflects your brand’s identity and goals. While templates can be used for budget-conscious projects, our focus is on creating unique, professional websites that stand out and perform well.

Yes. Every website we build is responsive, meaning it works seamlessly across desktops, tablets, and smartphones. We also implement foundational SEO best practices to help your website rank better on search engines and attract organic traffic.

Yes, you can. But also keep in mind that you will not let an unqualified or inexperienced person work on your car… We build websites on user-friendly platforms like WordPress, which allow you to make updates without needing highly technical skills. Should you want to work on your own website after completion, we strongly suggest some training on how to navigate the backend of the website and how to make the necessary changes. For larger changes, you can count on our support to make those changes on your behalf.

We do. Our maintenance packages include regular updates, backups, performance monitoring, and security checks. This ensures your website stays fast, secure, and up to date, giving you peace of mind while you focus on your business.

We primarily work with WooCommerce and Shopify, two of the most popular and flexible eCommerce platforms available. Depending on your needs, we can recommend the best fit and customise it to suit your business.

Yes. We handle full integration of payment gateways, as well as delivery and shipping options tailored to your business model. Our goal is to make the buying process smooth and secure for your customers.

We do. Once your store is live, we provide training sessions and documentation to help you manage products, process orders, and handle customer queries. We want you to feel empowered to run your store confidently.

Definitely. We can assess your current store, identify areas for improvement, and either enhance its functionality or migrate it to a more suitable platform. Our aim is to help you get the most out of your online presence.

Our digital marketing packages are tailored to your unique needs, goals and budget. It can include any combination of social media management, email marketing, SEO, paid advertising, content creation, and performance reporting. We focus on strategies that drive engagement, traffic, and conversions.

Yes. We create branded content, manage posting schedules, and run targeted ad campaigns across platforms like Facebook, Instagram, LinkedIn, and Google. Our team ensures your brand stays active and visible where your audience spends time.

Absolutely. We design professional email campaigns, set up automated workflows, and provide detailed analytics to track performance. Whether you are nurturing leads or promoting products, we help you make the most of your mailing list.

We use a combination of analytics tools and custom reporting to track key metrics such as website traffic, social engagement, email open rates, and conversion rates. Our monthly reports give you clear insights into what’s working and where to improve.

Our pricing is based on the scope and complexity of your project. We offer both fixed quotes for once-off projects and monthly retainers for ongoing services. All quotes are transparent and tailored to your specific needs. We billed on an hour-based model based on the scope of work required.

We offer both. Whether you need a once-off website build, a branding refresh, or ongoing digital marketing support, we will structure a solution that works for you.

We begin with a discovery session to understand your goals, audience, and requirements. From there, we develop a proposal and timeline. Once approved, we move into design, development, and implementation. You can rest assured that we keep you involved every step of the way.

We build feedback rounds into every project to ensure your input is considered. Clear communication is key, and we work collaboratively to refine and perfect your project before final delivery.

We combine creativity, strategy, and technical expertise to deliver results that matter. Our team is passionate about helping businesses grow, and we pride ourselves on personalised service, transparent communication, and long-term partnerships.